Tipping
- Gratuities are not expected on board; they are included
in your cruise fare.
What is your policy about
additional gratuities?
- Gratuities are included in
the cruise fare for all RSSC vessels. If guests feel
strongly about expressing their gratitude to the
crew, they should be encouraged to make a donation
to the Crew Welfare Fund at the Purser Office. This
money is utilized for crew parties and events.
What is the dress code
on board the ships?
- Shipboard attire
ranges from Country Club casual to informal to
formal. Country Club casual (resort-style
attire) is appropriate for daytime on board or
ashore. Shorts are not appropriate after 6 p.m.
in any of the public rooms or lounges. Guests
are asked not to wear bathing suits in the
restaurants and lounges at any time. Evening
attire can be Country Club casual, informal
(sport coat and tie recommended), or formal
(black tie optional). Evening dress codes begins
at 6 p.m.
How can I find the
dress code for each sailing?
- Depending on your
itinerary the dress code varies by ship and
location. In your documents it states how
many formal nights there are, and once on
board, the suggested evening dress code is
listed on the front page of your ship's
daily newsletter.
How many formal
nights are on a sailing?
- Typically a
7-night cruise has 1 formal night.
Longer voyages may have 2 or more formal
nights. Dress code for Alaska, Bermuda
and Tahiti sailings is Country Club
casual ( formal attire is not required)
and Mediterranean and others have one
formal night on 7 night cruises.
I am in
cabin 816 on the Mariner. Why do my bag
tags say deck 8F?
- The F
means Forward deck which helps in
the loading of bags on the pier.
Can I
book my cruise online?
Do
we provide wheelchairs to
passengers?
-
No, they would have to
provide their own, except in
an emergency.
What is your smoking policy?
-
Certain public venues
have been designated as
non-smoking areas.
Generally, the portside
(left side) of the ship
is non-smoking and the
starboard side (right
side) allows for
smoking. There are no
restrictions concerning
smoking in
suites/staterooms.
What
amenities are included
on your ships?
-
Wine
with dinner,
shipboard gratuities
and in suite bar set
up at the beginning
of each voyage.
What is "open
seating?"
-
You can dine
whenever,
wherever and
with whomever
you choose
during regular
dining hours. In
some of the
alternative
restaurants,
reservations are
recommended.
Where can I find
the day-to-day
itineraries?
-
Under the
cruise
calendar of
each ship.
Visit our
Plan a
voyage
section.
After I make
a
reservation,
when do you
need a
deposit?
-
A 10%
deposit
is due
within
72
hours,
final
payment
is due
90 days
prior to
sailing.
However,
there
are
exceptions;
for
example,
the
World
Cruise
requires
a 20%
deposit.
How long
does it
take to
get your
brochures?
-
Brochures
should
be
received
10-14
business
days
after
the
request.
Visit
the
Order
brochure(s)
section
to
request
up
to 3
destination
brochures.
Are
children
allowed?
And
what
about
children's
fares?
- Children under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. RSSC may restrict the number of children on board. RSSC is unable to accept infants less than 6 months of age.
Are there special activities for children?
- Our Club Mariner program is designed for different age groups from toddlers to teens, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details.
Are past guests eligible for any discounts?
- Seven Seas Society members, or guests who have sailed with us before, are eligible for a 5 to 10% savings on all voyages (policy valid through May 15, 2005). Effective May 16, 2005 members will be eligible for a 5 or 10% savings on select voyages. Restrictions apply.
What is the pricing policy on combination cruises?
- A number of cruises may be combined. When combining voyages, take the best available per guest fare from each voyage and subtract a 5% combination savings. Select sailings (such as those on 2-for-1 promotion, World Cruise, South America or Grand Pacific combinations) are not eligible for the 5% combination savings. If a 2-for-1 sailing is combined with another that offers free air or an early booking savings, the 5% combination savings is applicable. Selected sailings may also offer combination savings of greater than 5%.
How is 2-for-1 pricing calculated?
- 2-for-1 pricing is calculated from the full brochure fare (not including early booking savings) or first guest fare. The 2-for-1 applies to all categories unless otherwise noted. 2-for-1 promotions may be capacity controlled, subject to availability.
How is pricing handled for triples/quad occupancy?
- The third or fourth adult in any deluxe or penthouse suite is 50% of the minimum category fare after early booking or 2-for-1 savings has been applied. Third and fourth guests in named suites will pay the minimum category fare. Third and fourth guests do not qualify for free air on free air or What a Fare Deal promotions. Standard air add-ons apply. Children ages 11 and under in any category pay 50% of the minimum category fare.
What is your pricing policy for singles?
- Standard single supplements are 100% for named suites, 75% for Penthouse suites and 30-35% for deluxe suites. Single supplements are capacity controlled and may be raised at any time. Exceptions may apply.
Are there any governmental fees that may apply?
- NAFTA/INS fees apply to cruises terminating in the U.S. or San Juan and are charged as follows:
$4.75 per person for cruises limited to US ports, Canada, Mexico, Bermuda or the Caribbean Islands
$12 per person for cruises visiting or beginning at a port outside of the above
Rates are subject to change at any time.
Are there any other fees that may be added to the cruise fare?
- Due to the continued rise of fuel costs around the world, to a degree that could not have been anticipated when pricing was set by the cruise line, Regent Seven Seas Cruises has implemented a "cruise" fuel surcharge of $5 per person per day for all 2006 reservations.
- In addition, RSSC also passes through certain "air" fuel charges that are charged to air arrangements that are purchased through RSSC. This applies to the Paul Gauguin 2006 Tahiti cruises and the Seven Seas Mariner's 2006 Grand Asia Pacific cruises in the amount of $90 ($45 each way) per person for the transpacific flights. The surcharge also applies to the Seven Seas Navigator's and Seven Seas Voyager's 2006 Europe sailings in the amount of $90 ($45 each way) per person for the transatlantic flights.
- This "air" fuel surcharge applies to guests participating in our free air promotions.
Do you have a standard cancellation policy?
- Cancellation penalties are assessed as follows:
120-91 days prior to sailing date: $200 administration fee per person
90-60 days prior to sailing date: 10% of fare per person
59-30 days prior to sailing date: 25% of fare per person
29-15 days prior to sailing date: 50% of fare per person
14-0 days prior to sailing date: 100% of fare per person
Cancellation period is based on vacation start date, not cruise departure date.
Can economy air be upgraded using frequent flyer mileage?
- RSSC uses contracted fares, which do not allow mileage upgrades. Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.
May I choose specific airlines, flights and times?
- Yes, as long as we have a contract with the requested carrier or it is one we are using as a preferred carrier. There is a concierge fee of $100 per person to request specific flights.
When will I receive my air schedule?
- Air schedules are sent out 90 days prior to departure. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Concierge at any time. For a small fee, your flights will be confirmed upon your request. Deposit must be provided before air is confirmed.
Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?
- At the time of booking, please ask Reservations to cross-reference your booking with your friends and family. RSSC will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings.
